Get assistance with utility bills from the City of Tallahassee

The City of Tallahassee now offers utility bill assistance. They have started a one-time utility payment program that allows all residential City and non-demand small business utility customers to put off paying and in effect carry over up to 25 percent of their energy bill.

The formal name of the program is The Winter Relief Assistance Program. The primary reason it was created is to ease the financial burden that is resulting for many families and customers from higher than normal energy use during the extreme cold weather experienced in the winter. City of Tallahassee staff have discussed the program and the initiative was recently fully endorsed by the Commission, and it has been put into effect.

When putting off paying and therefore carrying over their unpaid energy bill to the following month's bill, when usage will likely be less, this will help customers stay current and not fall behind.  To request the carryover option, customers must contact Your Own Utilities at 891-4YOU (4968).

Another option for customers to consider, in addition to the Winter Relief Assistance Program, are the City's Project Share initiative and the Good Neighbor Program. This is available for eligible low and mid income families as well as disabled customers who are in need so that they can receive utility bill payment assistance. This option also provides weatherization and efficiency measures, such as heating and air conditioning system retrofits, water leak repair, and free ceiling and attic insulation. Both of these programs are administered locally through the Capital Area Community Action Agency (CACAA) through a screening process. Citizens may contact CACAA by phone at 222-2043 to learn more or apply for the Good Neighbor Program or Project Share.